Privacy Policy - Forest Hill

This Privacy Policy (“Policy”) describes how Forest Hill Cosmetic Clinic (“Forest Hill”, “we”, “us” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the Forest Hill Cosmetic Clinic website (the “Website”) and any of its services (the “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of Personal Information

We receive and store any information you knowingly provide to us when you fill any online forms on the Website. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.

Automatic Collection of Information

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, the information you search for on our Website, access times and dates, and other statistics.

Use of Collected Information

We may use the information we collect from you to:

Personalize your experience on the Website
Improve the Website
Improve customer service and respond to your inquiries
Run and operate the Website and Services

Non-Personal Information

Non-Personal Information collected is used only for internal purposes to identify potential cases of abuse and establish statistical information regarding Website usage. This information is not otherwise used in a way that would identify any particular user.

Children’s Privacy

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us.

Cookies

The Website uses “cookies” to help personalize your online experience. Cookies are stored on your device and allow the Website to recognize your device on your next visit. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more information about cookies and how to manage them, visit https://www.internetcookies.org/.

Third-Party Cookies and Tracking

We may also use third-party companies to help us analyze website traffic and understand how users interact with the Website. These companies may use cookies and other tracking technologies to collect information about your activities on the Website. We do not control these third-party tracking technologies or how they may be used.

Do Not Track Signals

Some browsers incorporate a Do Not Track feature. Our Website does not currently respond to Do Not Track signals.

Links to Other Websites

Our Website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of each and every website that collects Personal Information.

Information Security

We take reasonable steps to protect the Personal Information you provide on the Website. However, no data transmission over the Internet or wireless network can be guaranteed to be completely secure. Therefore, while we strive to protect your Personal Information, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control.

Data Breach

In the event we become aware of a data breach, we will make reasonable efforts to notify affected individuals. We may also post a notice on the Website and take other steps to inform you.

Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process.

SMS Privacy & Mobile Data Protection

When you opt into SMS communications from Forest Hill Cosmetic Clinic, we may collect your phone number and SMS consent preferences.

Your information is used solely for appointment reminders, service updates, and promotional communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying STOP.

Changes to this Policy

We reserve the right to update this Policy at any time. We will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Your Acceptance of this Policy

By using the Website, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not

Zhain Espindola

19:55 08 Jun 26

I will keep coming back again and again to Forest Hill just to have the chance to be in Paola’s hands. She is the most gentle, warm, sweet and professional attention I ever had. Thank you Pao for being such an amazing friend for my skin!

Blerina Rexha

19:03 07 Jun 26

I would like to share my wonderful experience at Forest Hill Clinic following my first visit today.
From the moment I walked in, I was welcomed by a warm, friendly, and professional team that made me feel completely at ease. The atmosphere is inviting, and everyone treats clients with genuine kindness and respect.
A special thank you to Anastasia, the Skin Advisor, who was absolutely exceptional. She is highly knowledgeable and professional. She took the time to thoroughly explain my skin concerns, answered all of my questions, and recommend the most suitable treatment options for my specific skin type. Her expertise and dedication gave me complete confidence in my skincare journey.
If you are looking for a clinic that truly cares about its clients and provides personalized, expert advice to help improve your skin health and appearance, I highly recommend Forest Hill Clinic. The level of service and care I received exceeded my expectations.
Thank you to Anastasia and the entire team for such a positive experience. I look forward to seeing you again soon. If I could give more than five stars, I absolutely would! 💯

Maria

03:23 30 May 26

I avail their promo facial and was service by the beautiful pretty Mana,who was so sweet and welcoming,She is very good with her facial service and the facial is great. The clinic is very clean and staff are professional ,I would recommend this to my friends and would come back

Semire Şahutoğlu

14:02 20 May 26

I made a terratment and saw no difference, and they just told me that I shouldn't complain if I'm not satisfied when I eat at the restaurant. I think you need to influence a person's mood in this way.

henry

15:56 24 Apr 26

I’m currently a client at this clinic and wanted to share my experience. While I did have some concerns in the past, I appreciate that they were addressed.That said, I’ve been experiencing inconsistency with the body treatment package I purchased, and unfortunately, I haven’t seen the results I was expecting. Given the investment, this has been disappointing.
I’ve reached out to ask whether it would be possible to switch my remaining sessions to facial treatments, and I’m currently waiting for a response. I’m hopeful they’ll be able to accommodate this request and help improve my overall experience.

Geeta Chand

13:01 05 Feb 26

I wanted to try a medical Cosmetics Clinic for the longest time and Forest Hill Cosmetic Clinic called my name. Upon arrival I was received with such humbleness it melted my heart. Timing was efficient, waiting room is airy, bright and clean. All the staff are very pleasant and helpful. Angel, who was my consultant is very knowledgeable about the products and procedures on their menu. There was no pressure at all. My introduction treatment was done by Memo. She has years of experience in this field and is just amazing. I highly recommend this clinic and am so looking forward to my future treatments.

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